Privacy Policy
Serenafoods Co., Ltd. Privacy Policy
Update and Effective Date: November 15, 2024
To ensure that you can use the services and information of the Serenafoods Online Mall (hereinafter referred to as "this Website") with peace of mind, we hereby explain our Privacy Policy to protect your rights and interests, which shall take effect immediately. Please read the following content carefully:
I. Scope of Application of the Privacy Policy
The content of this Privacy Policy covers how this Website handles the personally identifiable information collected when you use our services. This Privacy Policy does not apply to other linked websites outside of this Website, nor does it apply to personnel not commissioned by or involved in the management of this Website.
II. Collection, Processing, and Use of Personal Data
When you visit this Website or use the functional services provided herein, we will request you to provide necessary personal data depending on the nature of the service, and we will process and utilize your personal data within the scope of that specific purpose. This Website will not use your personal data for other purposes without your written consent.
This Website will retain the name, email address, contact information, and time of use provided by you when you use interactive features such as service mailboxes and questionnaires.
During general browsing, the server will automatically record relevant activities, including your connecting device’s IP address, time of use, browser used, and browsing and clicking history. This record is for internal application only as a reference to improve our website services and will never be disclosed to the public.
To provide accurate services, we will perform statistical analyses on the collected questionnaire content. The statistical data or explanatory text resulting from the analysis will be used for internal research. We may publish statistical data and explanatory text as needed, but they will not involve any specific individual's data.
III. Data Protection
Only authorized personnel have access to your personal data. If it is necessary to outsource services to other entities due to business needs, this Website will strictly require them to comply with confidentiality obligations and implement necessary inspection procedures to ensure their compliance.
IV. External Links of the Website
The web pages of this Website provide links to other websites. You can also click to enter other websites through the links provided on this Website. However, the privacy policy of this Website does not apply to those linked websites. You must refer to the privacy policies of those linked websites.
V. Policy on Sharing Personal Data with Third Parties
This Website will never provide, exchange, rent, or sell any of your personal data to other individuals, groups, private enterprises, or government agencies, except where there is a legal basis or contractual obligation.
The exceptions in the preceding paragraph include, but are not limited to, situations where:
Written consent is obtained from you.
It is explicitly required by law.
It is necessary to avoid danger to your life, body, freedom, or property.
Collaboration with government agencies or academic research institutions is necessary for statistical or academic research based on public interest, and the data has been processed by the provider or collector in a way that makes it impossible to identify specific data subjects.
Your behavior on the website violates the Terms of Service, or may damage or obstruct the rights and interests of the website and other users, or cause damage to anyone, and the website management team analyzes that disclosing your personal data is necessary for identification, contact, or legal action.
It is beneficial to your rights and interests.
When this Website commissions vendors to assist in collecting, processing, or utilizing your personal data, we will fulfill our responsibility of supervision and management over the outsourced vendors or individuals.
VI. Use of Cookies
To provide you with the best service, this Website will place and access our cookies on your computer. If you do not wish to accept cookies, you can set the privacy level to high in your browser settings to reject cookies. However, this may lead to some functions of the website not working properly.
VII. Amendments to the Privacy Policy
The Privacy Policy of this Website will be amended at any time in response to needs, and the amended terms will be published on the website.
VIII. Access and Deletion of Data
Members can view their authorized name and email information in their member account on the website at any time, which is used solely for shop membership and order details.
Upon the request of the individual, the shop can delete or stop using their personal data through the "Contact Us" channel in the upper right corner of the store website.
Relevant requests can be emailed to: serenafoods@serenafoods.com.tw
[Updated on November 15, 2024]
